Returns Policy

Palm Beach Music Returns Policy

At Palm Beach Music, we understand that there may come a time where you need to return a purchase. As a result we offer a 14 day return policy where you can return your online or instore purchase/s to us instore, ONLY in the conditions stated below.

  • Your item/s must be in the following condition:
  • Within 14 days from date of purchase.
  • In new, unused condition, with no marks, damage or signs of use. All plastic protection must still be in place. Sealed packaging must have seals intact and unbroken.
  • In original packaging with all included accessories, manuals and paperwork, so the item can be resold.
  • The original receipt is required.

We want to make the returns process as simple and easy as possible for you.

We have a range of ways you can return an item.

How to return your Palm Beach Music purchase
Refunds can only be paid in the same tender as the original purchase or refunded to store credit, at the discretion of Palm Beach Music.

Where a credit card attached to an original purchase cannot be produced, the refund will be processed to Palm Beach Music store credit.

Where Returns are Accepted:

Afterpay
For purchases made using Afterpay, you may return the purchase in-store.

Once your order has been returned to a Palm Beach Music store or picked up by a returns driver and receipted at our store, we will send notification to Afterpay of your return.

Refunds will be processed to Afterpay only and not to credit card, cash or store credit.

For more information, please contact Afterpay on 1300 100 729 or visit the Afterpay website https://www.afterpay.com/en-AU/terms.

Zip Pay and Zip Money
For purchases made using Zip, you may return the purchase in-store.

Once your order has been returned to a Palm Beach Music store or picked up by a returns driver and receipted at our store, we will send notification to Zip of your return.

Refund payments for purchases made using Zip Pay or Zip Money can only be paid back into your Zip Pay or Zip Money account and not to credit card, cash or store credit.

If you opened a new Zip Money account for your Palm Beach Music purchase and paid Zip an account establishment fee, the account establishment fee will not be part of your Palm Beach Music refund.

For more information, please contact Zip here: https://help.zipmoney.com.au/hc/en-us

Credit / Debit Card
Purchases made using a Credit / Debit Card can only be returned in store and refunded back to your Credit / Debit Card.

Union Pay
Purchases made using Union Pay can only be returned in store and refunded back to your Union Pay credit card.

PayPal
Where the original purchase was made via PayPal, you may return the purchase in store.

Once your order has been returned to the store, or picked up by a returns driver and receipted at our store, we will send notification to PayPal of your return.

Refunds will be processed to PayPal only and not to credit card, cash or gift card.

For more information, please contact PayPal on 1800 073 263 or visit the PayPal website https://www.paypal.com/au/home

Alternative Options
Alternatively, you can exchange your item, or have it repaired, or a service cancelled, in accordance with the terms below.

Consumer Guarantees
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the service, you are entitled to:

  • cancel your service contract with us; and
  • a refund for the unused portion or compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund for any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Change of Mind Returns
If you have changed your mind about your purchase, Palm Beach Music will be pleased to offer you a refund, store credit, or exchange provided that:

  • You return the item within 14 days of purchase
  • You produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice)
  • The item is in re-saleable condition, including its original packaging (if any), is unused and as sold

A government issued form of identification must be presented at the time of the return in order to confirm your identity (for products with a value greater than $50). Personal information collected from you at the time of the return will only be used for the purpose of verifying and processing the return. We will record your name, postal address, phone number and email address (where appropriate). Your licence number and date of birth will not be recorded. These details are collected in accordance with our Privacy Policy.

If you are unable to provide a satisfactory proof of purchase, Palm Beach Music may, at its absolute discretion, provide you with an exchange or Palm Beach Music store credit to the current value of the item.

Unless Australian Consumer Law applies, please note change of mind returns are not available for the following purchases:

  • Software and other downloadable material
  • Gift cards / vouchers
  • Special orders

Uncollected Orders
Palm Beach Music will hold your order for 30 days after the goods have been marked as ready for collection. Full terms and conditions can be found on the Terms of Use page here.

Faulty Goods Returns
If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund, replacement product or repair. Proof of purchase may be your original register receipt, online proof of purchase, such as a tax invoice, or any other form of evidence.

Palm Beach Music may have the faulty product assessed by a third-party certified repair agent, the manufacturer or supplier, to determine the nature and cause of the fault.

Palm Beach Music reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect (whether accidental or deliberate).

General Note about Returns
You must provide proof of purchase to make a claim and Palm Beach Music reserves the right to decline an exchange, refund or repair where a fault is caused by misuse or neglect (whether accidental or deliberate).

Privacy
Palm Beach Music takes the privacy of customer data seriously.

Information on how we collect, use and store personal information can be found here.

Personal information collected from you at the time of the return will only be used for the purpose of verifying and processing the return.